Returns & Exchanges
Return Policy
We accept returns of unworn, undamaged merchandise in its original condition within 30 days of delivery. All returned items must include original packaging and proof of purchase.
How to Initiate a Return
- Online Purchases: Log in to your account and follow the return instructions.
- Guest Checkout: Contact our customer service team for assistance.
Refund Process
- Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Made-to-order or custom boots
- Gift cards
- Items marked as “Final Sale”
Damaged or Defective Items
If you receive a defective or incorrect item, please contact us immediately for resolution.
International Returns
Additional fees may apply for international returns. Customers are responsible for any customs duties or return shipping costs.
Holiday Return Policy
Purchases made between November 1 and December 31 may be returned until January 31 of the following year.
For further assistance, visit our FAQ section or contact customer service.