FREQUENTLY ASKED QUESTIONS
ORDER INFORMATION
How can I check my order status?
You can track your order by logging into your account or using the tracking number provided in your shipping confirmation email.
Can I modify or cancel my order?
Orders can only be modified or canceled if they haven’t entered the shipping process. Please contact us immediately if you need to make changes.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.
PRODUCT INFORMATION
How do I determine my size?
Refer to our detailed sizing guide available on the product pages. We recommend measuring your feet for the most accurate fit.
Are your boots waterproof?
While our boots are made with high-quality materials, most are not fully waterproof unless specifically stated in the product description.
How should I care for my boots?
Each product comes with specific care instructions. Generally, we recommend using appropriate leather conditioners and storing in a cool, dry place.
SHIPPING & DELIVERY
What shipping methods are available?
We offer standard and expedited shipping options. Delivery times vary by location.
Do you ship internationally?
Yes, we ship to select international destinations. Additional customs fees may apply.
Can I change my shipping address after ordering?
Address changes must be requested before your order ships. Contact us immediately if you need to update your information.
RETURNS & EXCHANGES
What is your return policy?
We accept returns of unworn items in original condition within 30 days of delivery. Some exclusions apply.
How long do refunds take?
Refunds are processed within 7-10 business days after we receive your return.
Do you offer exchanges?
We currently process exchanges by returning the original item and placing a new order.
PAYMENT OPTIONS
What payment methods do you accept?
We accept major credit cards, PayPal, and other select payment methods.
Is my payment information secure?
All transactions are encrypted using industry-standard security protocols.
Do you offer payment plans?
Yes, we offer installment payment options through select providers.
For additional questions, please visit our full FAQ section at lucciboots.com.